Terms of Service

TellMotive is a sales-led AI receptionist service intended for business use. Website information is an introduction to the service and is not, by itself, a binding offer or a promise that every feature is available for every customer.

Exact commercial terms are agreed in the customer quote, order form or other signed agreement. These include price, included usage, any overage rate, minimum term, setup scope, supported workflows, integrations and support arrangements.

If an agreed order form conflicts with generic wording on this website or in these terms, the order form controls for that customer. No fixed cancellation period, refund guarantee or included allowance should be inferred from this website.

Customers must provide accurate setup information, identify authorised users and recipients, protect account access, and use the service lawfully. Customers are responsible for deciding how their receptionist is configured, what callers are told, and whether call recording, transcription, notifications or other processing is appropriate for their operation.

The service must not be used to mislead callers, break the law, infringe rights, send unlawful communications, or handle emergency, clinical or other high-risk decisions unless expressly agreed and appropriately designed for that use.

AI and communications services can make mistakes or be interrupted. Customers should maintain suitable human oversight, escalation arrangements and business continuity for important calls. Planned, beta or illustrative features are not commitments to deliver by a particular date.

We may maintain, improve or change the service. Material changes affecting an agreed customer service will be handled under the applicable order form or agreement.

Each party keeps ownership of its pre-existing materials. Customers must have the right to provide business information and instructions used to configure the service. Confidential information must be protected and used only for the agreed service or as required by law.

Any service-specific liability limits, payment consequences, suspension rights, termination rights and post-termination arrangements are set out in the customer’s order form or agreement. Nothing in these terms excludes liability that cannot lawfully be excluded.

You may use the website for legitimate business evaluation and contact. Do not interfere with its operation, attempt unauthorised access, or copy protected material beyond what the law permits.

Questions can be sent to contact@tellmotive.com.