How it works
Set up with you. Then it quietly gets on with it.
No technical knowledge needed. We handle the setup; you decide how calls should be treated and what you want to hear about.
Six steps, most of them done for you
- 01
We set it up with you
We learn how your calls work — services, questions, what counts as urgent — and prepare the receptionist for you to review.
- 02
Choose when it answers
We agree with you which calls it should take. Self-service choices for all, missed or out-of-hours calls are planned.
- 03
It answers your calls
Callers get a prompt, polite response and can explain what they need in their own words.
- 04
It understands what the caller needs
It works out the reason for the call, answers from your information and rules, and gathers the details that outcome requires.
- 05
You receive the outcome
The outcome goes where your team works. Today that is a structured lead or a text alert. Once integrations are connected, it could be a calendar booking, CRM record, callback task, support ticket or another action set up for your business.
- 06
It improves carefully
Recurring gaps are spotted. Routine fixes can be suggested; anything sensitive waits for your approval.
Outcomes
Different businesses, different outcomes
Caller → receptionist → understands what they need → the outcome your business has set up. Examples only; connected outcomes are planned and not live yet.
Salon or clinic
- Today Current
- Appointment request captured and sent to your team
- When connected Planned
- Booked straight into your calendar
Estate agent
- Today Current
- Viewing enquiry captured as a lead
- When connected Planned
- Enquiry added to your CRM
Garage
- Today Current
- Booking request with vehicle and preferred time
- When connected Planned
- Slot booked in your booking system
Accountant or solicitor
- Today Current
- Consultation request with the matter summarised
- When connected Planned
- Consultation booked or CRM record created
Property management
- Today Current
- Maintenance report captured and your team alerted
- When connected Planned
- Maintenance ticket or callback task created
Vehicle recovery
- Today Current
- Recovery lead with location and vehicle details
- When connected Planned
- Urgent jobs flagged or transferred to your team
Your number
Choose when the receptionist answers
These options are planned as self-service choices. For now we set up call handling with you.
All calls
Every call is answered first by the receptionist.
Missed or busy calls
Your team answers first; unanswered calls are picked up.
Outside opening hours
Evenings, weekends and holidays are covered.
A practical first conversation
See what your receptionist could take off your plate.
We’ll learn how your calls work, show where TellMotive can help and outline a setup that fits.