Voice operations for service businesses
Every call has a motive. We take it from there.
Calls answered around the way you already work.
TellMotive is set up with your services, rules and team in mind—then turns each useful conversation into a clear outcome.
Set up with you by our team. No public sign-up.
CALLER · 00:08
“Hi, my boiler’s stopped working. I’m in Reading.”
TELLMOTIVE · 00:12
“I can help take the details. Is there any smell of gas or immediate danger?”
STRUCTURED ENQUIRY
- Need
- Boiler repair
- Location
- Reading
- Safety
- No immediate danger stated
Current: structured enquiry and team alert. Bookings, CRM records, callback tasks, tickets and live transfer are planned when connected.
Less phone admin
What TellMotive takes off your plate
The repetitive handling happens in the conversation. Your team receives the part that needs judgement or action.
- 01
Answer the interruption
A prompt, polite answer using the greeting agreed with you.
- 02
Understand the reason
Natural conversation that gathers what your team actually needs.
- 03
Return useful work
A structured enquiry and team alert, ready for someone to act on.
How it fits
Configured around your business, not handed over as a blank tool
We learn what callers ask, what your team needs captured and when a person should step in.
STEP 01
We learn your calls
STEP 02
You review the setup
STEP 03
The receptionist answers
STEP 04
Your team receives the outcome
Representative vehicle recovery call · Illustrative
“My car has broken down on the A34 near Newbury.”
TellMotive can gather the location, vehicle and safety details, then pass a structured recovery enquiry to the team.
Also shaped for
Operational safeguards
Built to operate within clear boundaries.
Business-specific knowledge
Answers come from the services, areas and information you provide.
CurrentAgreed handling rules
Call types follow the questions and outcomes set up with your business.
CurrentOrganised call history
Calls and outcomes stay organised in your workspace, ready to review and follow up.
CurrentControlled improvement
Sensitive changes wait for approval rather than rewriting rules unchecked.
PlannedAfter the call
Review call history, outcomes and follow-ups in one place
Today, useful calls become structured enquiries and team alerts. Connected bookings, CRM records, callback tasks and tickets remain planned.
Caller need identified
Required details captured
Structured enquiry created
Team notified
A practical first conversation
See what your receptionist could take off your plate.
We’ll learn how your calls work, show where TellMotive can help and outline a setup that fits.