Privacy Policy

TellMotive provides website, customer portal and AI receptionist services for businesses. The service is not directed at children.

This policy may apply to website visitors, people who contact us, authorised customer users, callers who interact with a configured receptionist, and people whose details are included in a customer’s call-handling workflow.

• Website enquiry details, such as your name, business, email, phone number and message.
• Account and authentication details needed to provide and secure customer access.
• Business configuration, team contacts, support messages and service correspondence.
• Call information such as phone numbers, timestamps, duration, routing information and outcomes.
• Conversation content, transcripts or recordings only where the customer’s service is configured to use them and applicable notices or permissions are in place.
• Notification and handover details sent to authorised customer recipients.
• Technical, security and diagnostic information needed to operate and protect the service.

Information may be used to respond to enquiries, create and secure accounts, deliver and support the configured receptionist service, route calls, produce agreed outcomes and notifications, investigate faults, protect the service and meet legal obligations.

The lawful basis depends on the context and the relationship involved. It may include taking steps at someone’s request, performing a contract, pursuing legitimate business interests where those interests are not overridden, complying with law, or consent where consent is the appropriate basis. Customers remain responsible for their own notices and lawful use of the service.

TellMotive may use service providers to host, operate and support the service. Depending on the configured features, these may include Supabase, Railway, Twilio, OpenAI and Google Fonts. Providers process information under their own terms and the arrangements applicable to the service supplied.

Information may be processed outside the UK where a provider or its infrastructure is located elsewhere. Where applicable, appropriate contractual or legal safeguards are used for those transfers.

Information is kept only for as long as reasonably needed for the purpose collected, the customer’s configured service, security, dispute handling and legal or accounting duties. Retention can vary by information type and customer arrangement.

TellMotive uses proportionate technical and organisational measures intended to protect information. No internet service can promise absolute security, but access is restricted and the service is maintained with security in mind.

You may ask for access to, correction of or deletion of your personal information, or request restriction or object to processing, where those rights apply. Some requests may need to be handled by the TellMotive customer responsible for the relevant call or record.

Email contact@tellmotive.com with enough detail for us to identify the relevant information. We may need to verify your identity before acting. There is no automated deletion portal.

Please contact us first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

We may update this policy as the service or legal requirements change.