Natural inbound call answering
Answers with your agreed greeting, understands callers in their own words and asks follow-up questions.
Features
An AI voice receptionist that answers, understands and routes your calls.
Current means implemented with a live backend and authenticated customer panel, under final pre-launch validation — not open self-signup. Availability depends on your configuration. Coming soon and Planned are not live.
CurrentComing soonPlanned
Answer and understand
An AI voice receptionist, configured for your business and your callers.
Current
Business knowledge and rules
Uses your services, coverage, prices and handling rules to answer questions and gather the right details.
Structured leads and recovery requests
Captures contact details and the reason for the call; recovery requests include location, vehicle and relevant safety details.
Connect callers to your team
Hand callers to the right people, with context already gathered.
Live human transfers
Gives your team a private context summary before connecting the caller.
Route by team or Ring everyone
Route to a configured team, such as Accounts or Bookings, or ring your configured numbers simultaneously.
Failed-transfer callback fallback
Captures a callback request when a transfer cannot connect, where this fallback is configured.
Notify your team
Basic configured alerts work today. More detailed recipient controls are coming soon.
Lead and callback notifications
Basic SMS, WhatsApp and email alerts for leads or callback requests, where the channel and alert are configured.
Independent notification recipients
Recipients separate from transfer numbers, with SMS, WhatsApp or email choices, enable/disable controls and rules by alert type or department, including an Everyone option.
Alert detail and delivery checks
Concise summaries, secure call links, delivery status and preview or test sends.
Messaging allowances and safeguards
Package eligibility, messaging allowances, per-recipient and per-segment costs, and overage safeguards.
Review calls and usage
Customer and admin dashboards for call review and usage — not a sales CRM or manual pipeline.
Signed-in dashboards and call history
Authenticated customer and admin panels show call activity. Customers can review their own call history.
AI and human conversation records
Review AI conversation transcripts, plus human-handled transcripts and recordings where available.
Monthly AI call usage
Review monthly AI call usage in your customer panel, with usage oversight in the admin dashboard.
Test and genuine labels
Labels, filters and controls to distinguish tests from genuine enquiries. Backend classification exists; the interface is not finished. Tests still count towards calls and billable usage.
Historical reporting and exports
Previous months, custom date ranges, selectable dashboard metrics and exports.
Real call exceptions needing attention
Replace the demo Needs attention page with real call exceptions to review — not sales tasks or CRM management.
Set how your receptionist works
TellMotive staff configure launch with you. Your panel is for reviewing settings and making later changes.
Opening hours and after-hours rules
Configured opening hours and agreed handling for human requests outside those hours, including callback or transfer where enabled.
Advanced overflow and forwarding modes
Optional overflow and unanswered-call forwarding choices beyond the current configured handling.
Knowledge improvement suggestions
Suggestions based on recurring gaps, with sensitive changes subject to your approval.
Connect more systems later
Future connections and additional AI channels are not prerequisites for the voice receptionist launch.
Calendar and booking integrations
Connect existing calendars or booking systems for availability and bookings. Automatic appointment booking is not live.
Webhooks to business systems
Send relevant call outcomes to your existing systems when the integration is connected and tested.
WhatsApp AI and website live-chat AI
Later AI conversation products, separate from the configured WhatsApp notification alerts available today.
A practical first conversation
See what your receptionist could take off your plate.
We’ll learn how your calls work, show where TellMotive can help and outline a setup that fits.